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Enterprise Group Modernizes Work with Microsoft 365 Copilot

40% faster content

creation across reports and presentations

30% less repetitive work

freeing teams for high-value tasks

$30-40K saved yearly

by reducing external agency spend
“Today, I’m incredibly proud to share the remarkable journey Enterprise Group has embarked on in our digital transformation — powered by innovation, collaboration, and a shared vision for the future. At the heart of this journey has been our strategic partnership with Cloudware Africa. Together, we’ve embraced the power of AI through Microsoft Copilot, transforming how we work across all nine business units.”
— Mr. Joseph Adjei, Head, Service Management, Governance & Operations, Enterprise Group
Customer Name

Enterprise Group

Industry

Financial Services & Insurance

Services Deployed

Microsoft 365 Copilot

Location

Accra, Ghana

Download the detailed case study
Challenges
Enterprise Group needed to improve productivity without compromising security or compliance. Teams spent significant time creating reports, presentations, and documents manually, while collaboration was slowed by fragmented tools. The key challenges included:
  • Manual creation of reports, presentations, and emails
  • Siloed communication across teams and departments
  • Slow decision-making due to fragmented collaboration
  • Strict data security and compliance requirements
  • Limited workflow automation
  • Difficulty scaling traditional ways of working across a growing business
For a financial services and insurance organization, Enterprise Group needed a solution that could improve productivity, support collaboration, and maintain strong governance.
Solution
Reliance Infosystems and Cloudware Africa delivered an AI-powered modern workplace solution centered on Microsoft 365 Copilot. The implementation included Copilot across Outlook, Word, Excel, PowerPoint, and Teams, Microsoft Entra ID for secure identity management, Microsoft Purview for data classification and loss prevention, Microsoft Defender for Office 365 for security, Power Automate for workflow automation, and persona-based rollout with AI Champions enablement.
Why The Solutions Used
Many organizations want to adopt AI but are unsure how to do it securely, practically, and at scale. Enterprise Group’s transformation shows that AI adoption requires the right strategy, governance, training, rollout plan, and business alignment — not just giving employees a new tool.
Impact
Microsoft 365 Copilot helped Enterprise Group reduce manual work, improve collaboration, and give employees more confidence using AI:
  • 1. Faster Content Creation — Internal content creation became 40% faster, reducing turnaround time from five days to two to three days.
  • 2. Less Time on Repetitive Tasks — Time spent on routine work like drafting, summarizing, and formatting reduced by 30%, freeing teams for high-value work.
  • 3. Reduced External Costs — In-house content generation reduced external agency spend by 10–15%, with estimated annual savings of $30,000 to $40,000.
  • 4. Stronger Collaboration — Copilot in Teams, Outlook, Word, Excel, and PowerPoint enables smoother cross-department work with less delay.
  • 5. Secure AI Adoption — Microsoft Entra ID, Purview, and Defender ensured AI adoption maintained control over identity, access, and data protection.
  • 6. Higher Employee Confidence — 25–30% of employees actively use Copilot, with 70% reporting high satisfaction and three in five feeling more empowered.
Future Plans
With support from Reliance Infosystems and Cloudware Africa, Enterprise Group now has a secure, governed AI foundation — with a Copilot readiness roadmap covering licensing, user profiling, productivity use cases, governance, enablement, and post-deployment support.
Download the detailed case study
Similar blog articles

Enterprise Group Ensures Modern Work with Microsoft 365 Copilot

Customer

Enterprise Group (EG)

Region

Ghana

Partner

Reliance Infosystems (with Cloudware Africa)

Solution

AI powered modernwork platform powered by Microsoft 365 Copilot

Business Problem

Siloed tools slowed communication and productivity, while strict datasecurity and compliance needs limited digital agility.

Business Problem

Enterprise Group, one of Ghana’s leading financial services and insurance providers, struggled to keep pace with a fastmoving market. Outdated tools and fragmented communication channels made it hard for teams to share information quickly, meet customer expectations, and remain fully compliant with industry regulations.

Key Issues

  • Limited productivity: Manual creation of reports, decks, and emails
  • Siloed collaboration: Disparate channels hindered decision making speed
  • Datasecurity pressure: Sensitive financial data demanded airtight governance
  • Scalability gaps: Traditional workflows could not support rapid growth

Business Problem

Enterprise Group, one of Ghana’s leading financial services and insurance providers, struggled to keep pace with a fastmoving market. Outdated tools and fragmented communication channels made it hard for teams to share information quickly, meet customer expectations, and remain fully compliant with industry regulations.

Key Issues

  • Limited productivity: Manual creation of reports, decks, and emails
  • Siloed collaboration: Disparate channels hindered decision making speed
  • Datasecurity pressure: Sensitive financial data demanded airtight governance
  • Scalability gaps: Traditional workflows could not support rapid growth

Business Problem

Enterprise Group, one of Ghana’s leading financial services and insurance providers, struggled to keep pace with a fastmoving market. Outdated tools and fragmented communication channels made it hard for teams to share information quickly, meet customer expectations, and remain fully compliant with industry regulations.

Key Issues

  • Limited productivity: Manual creation of reports, decks, and emails
  • Siloed collaboration: Disparate channels hindered decision making speed
  • Datasecurity pressure: Sensitive financial data demanded airtight governance
  • Scalability gaps: Traditional workflows could not support rapid growth

Solution Deployed

Reliance Infosystems and Cloudware Africa delivered an AIfirst modernwork solution centred on Microsoft 365 Copilot and Responsible AI practices.
Technologies and Platforms Used
  • Microsoft 365 Copilot (Outlook, Word, Excel, PowerPoint, Teams)
  • Microsoft Entra ID (secure identity)
  • Microsoft Purview (classification & DLP)
  • Microsoft Defender for Office 365
  • Power Automate (workflow)
  • Microsoft Teams & SharePoint integration
Capabilities Delivered
  • AI generated content, insights, and nextstep suggestions for marketing, HR, and customer teams
  • Automated approvals, notifications, and SLA escalations via Power Automate
  • Copilot access policies bound to secure, permissionscoped data sets
  • Phased, persona based rollout with AI Champions enablement
Reliance Differentiation
  • Responsible AI Blueprint: Policies aligned to Microsoft’s Responsible AI framework from day one
  • AI Readiness Configuration: Custom Copilot governance for secure, compliant content generation
  • Change Management Expertise: Persona onboarding, skills programs, and an AI Champions network
  • Business Outcome Focus: Measurable gains in productivity, cost control, and user satisfaction

Business and Community Impact

Commercial Impact
The deployment of Microsoft 365 Copilot at Enterprise Group has delivered measurable impact across operations. Internal content creation is now 40% faster, cutting turnaround time from five days to just two to three days, while teams spend 30% less time on repetitive tasks, allowing them to focus more on high-value work.

In terms of cost savings, in-house content generation has reduced external agency spend by 10 -15%, saving an estimated $30,000 to $40,000 USD annually. AI adoption is steadily growing, with 25 – 30% of employees actively using Copilot and a goal of reaching 50% by year-end, supported by an AI Champions Program and upskilling sessions.

User engagement remains strong, as 70% of employees report high satisfaction with Copilot, and three in five say they feel more empowered and confident using AI in their daily work.
Community and Societal Impact
By enabling compliant, remote work capabilities in regions with strict data residency laws, the solution supported uninterrupted productivity while respecting local regulations.
This approach not only preserved jobs but also ensured that teams in emerging markets could contribute fully to organizational goals. The rollout demonstrates how thoughtful technology implementation can balance business growth with local legal and societal expectations.

Joint Partnerships

The success of Enterprise Group’s transformation was enabled by a strong partnership between Reliance Infosystems and Cloudware Africa, combining deep Microsoft expertise with strategic AI enablement.
Reliance Infosystems provided Copilot deployment, data governance, and AI architecture know-how, while Cloudware’s understanding of EG’s business ensured smooth alignment and adoption. Together, we co-created a Copilot readiness roadmap covering licensing, user profiling, productivity use cases, governance, and post-deployment support.

Engagement with Microsoft

Reliance Infosystems leveraged key Microsoft assets:
Partner Technical Architects (PTAs): Copilot architecture and governance reviews

FastTrack for Dynamics 365 & Modern Work playbooks: Deployment acceleration and security best practices

Skilling & Readiness kits: User onboarding, AIliteracy, and changemanagement collateral

Delivering Secure, AI Powered Modern Work

Delivering Secure, AIPowered Modern Work By embedding Microsoft 365 Copilot within a tightly governed Microsoft 365 estate, Enterprise Group transformed manual, fragmented processes into connected, AIdriven workflows. Teams now create richer content in a fraction of the time, collaborate seamlessly, and make faster, databacked decisions—all while safeguarding sensitive financial information.
This success underscores Reliance Infosystems’ ability to design responsible, scalable AI solutions that unlock measurable business value and futureproof organizations in a rapidly evolving digital economy.

Customer Reference

Today, I’m incredibly proud to share the remarkable journey Enterprise Group has embarked on in our digital transformation—powered by innovation, collaboration, and a shared vision for the future. At the heart of this journey has been our strategic partnership with Cloudware Africa.

Together, we’ve embraced the power of AI through Microsoft Copilot, transforming how we work across all nine business units. From HR to Procurement, our teams have experienced firsthand the simplicity, speed, and intelligence Copilot brings to everyday tasks. Cloudware didn’t just train our team; they successfully deployed and implemented the solution, aligning it with our operational goals. Their training ensured our team was fully equipped to maximize the solution’s potential from day one.

— Mr. Joseph Adjei,
Head, Service Management, Governance & Operations, Enterprise Group

Delivering Secure, AI Powered Modern Work

Delivering Secure, AIPowered Modern Work By embedding Microsoft 365 Copilot within a tightly governed Microsoft 365 estate, Enterprise Group transformed manual, fragmented processes into connected, AIdriven workflows. Teams now create richer content in a fraction of the time, collaborate seamlessly, and make faster, databacked decisions—all while safeguarding sensitive financial information.
This success underscores Reliance Infosystems’ ability to design responsible, scalable AI solutions that unlock measurable business value and futureproof organizations in a rapidly evolving digital economy.

Customer Reference

Today, I’m incredibly proud to share the remarkable journey Enterprise Group has embarked on in our digital transformation—powered by innovation, collaboration, and a shared vision for the future. At the heart of this journey has been our strategic partnership with Cloudware Africa.

Together, we’ve embraced the power of AI through Microsoft Copilot, transforming how we work across all nine business units. From HR to Procurement, our teams have experienced firsthand the simplicity, speed, and intelligence Copilot brings to everyday tasks. Cloudware didn’t just train our team; they successfully deployed and implemented the solution, aligning it with our operational goals. Their training ensured our team was fully equipped to maximize the solution’s potential from day one.

— Mr. Joseph Adjei,
Head, Service Management, Governance & Operations, Enterprise Group

Delivering Secure, AI Powered Modern Work

Delivering Secure, AIPowered Modern Work By embedding Microsoft 365 Copilot within a tightly governed Microsoft 365 estate, Enterprise Group transformed manual, fragmented processes into connected, AIdriven workflows. Teams now create richer content in a fraction of the time, collaborate seamlessly, and make faster, databacked decisions—all while safeguarding sensitive financial information.
This success underscores Reliance Infosystems’ ability to design responsible, scalable AI solutions that unlock measurable business value and futureproof organizations in a rapidly evolving digital economy.

Customer Reference

Today, I’m incredibly proud to share the remarkable journey Enterprise Group has embarked on in our digital transformation—powered by innovation, collaboration, and a shared vision for the future. At the heart of this journey has been our strategic partnership with Cloudware Africa.

Together, we’ve embraced the power of AI through Microsoft Copilot, transforming how we work across all nine business units. From HR to Procurement, our teams have experienced firsthand the simplicity, speed, and intelligence Copilot brings to everyday tasks. Cloudware didn’t just train our team; they successfully deployed and implemented the solution, aligning it with our operational goals. Their training ensured our team was fully equipped to maximize the solution’s potential from day one.

— Mr. Joseph Adjei,
Head, Service Management, Governance & Operations, Enterprise Group

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