Dynamics 365 for Engagement


Today, customers expect seamless, contextual and more personalised experiences. Brands demand transparency and more value from their advertising and marketing investments. Businesses seek to connect Sales, Marketing, Customer Service and associated functions to harmonise customer interactions, build trust and optimise performance. Spotting new trends, discovering new opportunities to better understand and serve your customers; to optimise merchandising and streamline fulfilment are defining business growth. With actionable insights, patterns are becoming possibilities, trends becoming opportunities, and predictions are becoming profits. These needs underscore the value proposition of Customer Engagement.

dynamics
callcentre

Call Center Solution


Building great customer relations and ensuring optimum customer satisfaction requires a front-line connection to Sales and Customer Service. This front-line comprises Agents who need real time access to customer and service information, smart analytics to draw insights from customer interactions and a case management system. Digitally transforming organizations create rich customer experiences, empower their agents, find new ways to add value in a service economy while providing proactive and predictive care. This is most achievable by integrating your Customer Engagement Platform with a Telephony System via a Computer Telephone Integrator (CTI) to provide a rich Call Centre experiences both for your Agents and Customers..

Book A Demo (VRE)

Microsoft Social Engagement


Building great customer relations and ensuring optimum customer satisfaction requires a front-line connection to Sales and Customer Service. This front-line comprises Agents who need real time access to customer and service information, smart analytics to draw insights from customer interactions and a case management system. Digitally transforming organizations create rich customer experiences, empower their agents, find new ways to add value in a service economy while providing proactive and predictive care. This is most achievable by integrating your Customer Engagement Platform with a Telephony System via a Computer Telephone Integrator (CTI) to provide a rich Call Centre experiences both for your Agents and Customers.

Book A Demo (VRE)

listening
engage

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel while reducing the cost to serve using data and intelligence.

delivery

Deliver a fast, effective and personalised service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

innovate

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Contact Us

Contact us about anything related to our company, our partners or our services and we’ll get back to you as quickly as possible.


Head Office Address:

6B Ankua Mansa Street, Achimota Forest, Dzorwulu – Accra

Contact Information:

+233 024 517 4551

engage@cloudware.africa