Collaboration and Communication All-in-one Place

Transform Teams into an all-in-one communication solution bringing together calling, chat, and meetings into a single application.

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Features

Building great customer relations and ensuring optimum customer satisfaction requires a front-line connection to Sales and Customer Service. Digitally transforming organizations create rich customer experiences, empower their agents, find new ways to add value in a service economy while providing proactive and predictive care.

Interactive Voice Response (IVR)‚Äč

Be ready for customer calls and impart personalized experience

Skill-Based Call Routing

Route incoming calls to agents possessing the desired skill sets

CRM Integration

Get a holistic view of your callers

Connect, communicate, collaborate with ease

Collaborate Seamlessly

Agents can use the integrated directory, search and present features to find the subject matter they need. They can determine availability and collaborate in real time with a single click

Improve Agent Productivity

Empower agents with a single interface to communicate and collaborate. Real-time access to experts gives them the ability to resolve customer issues within the first contact

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